FAQs
We know that when it comes to your pets, every detail matters. That’s why we’ve put together answers to the most common questions our customers ask. If you still need help, don’t hesitate to contact us—we’re here for you and your furry friend!
🛒 Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout. It’s quick, secure, and easy!
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after it’s placed?
A: Orders are processed quickly, but if you need to make a change, email us at support@barkandpurrshop.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.
🚚 Shipping & Delivery
Q: Where do you ship?
A: We currently ship across the U.S. and select international locations. If you’re unsure about your area, send us a message.
Q: How long does shipping take?
A: Standard U.S. shipping takes 5–10 business days. International shipping may take 10–20 business days, depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking link. You can also use the Track Your Order page on our website.
🔁 Returns & Refunds
Q: What’s your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original condition. Visit our Returns & Refunds page for full details.
Q: Do you offer refunds?
A: Yes! If your item arrives damaged or you’re not satisfied, we’ll issue a refund or replacement. Just get in touch with us.
Q: Who pays for return shipping?
A: Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
🐾 Products & Sizing
Q: How do I choose the right size for my pet?
A: We include detailed size guides on all applicable product pages. When in doubt, measure your pet and compare it with the size chart.
Q: Are your products safe for pets?
A: Absolutely. We carefully select every product based on safety, durability, and comfort standards. Your pet’s well-being is our top priority.
🎁 Gifts & Promotions
Q: Do you offer discounts?
A: Yes! Sign up to enjoy exclusive offer and follow us on social media for more offers.
💬 Still Need Help?
Reach out to us anytime at infobarkandpurrshop24@gmail.com We’re happy to help with anything from order support to product questions.