Returns & Refunds

Our Promise: Pet Happiness, Guaranteed
We want you and your furry companion to be 100% happy with every item. If something isn’t quite right, we’ll make it right. That’s our promise.

🔄 Return Policy
We accept returns within 30 days of delivery, no questions asked. 

To be eligible for a return:

Items must be unused, unwashed, and in original packaging

All tags must be intact

You must provide proof of purchase (order number or receipt)

If you have a return request, contact us at infobarkandpurrshop24@gmail.com with your order number and reason for return.

💸 Refunds
Once we receive and inspect your return, we’ll issue a full refund to your original payment method. Please allow 5–7 business days for the refund to reflect in your account.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return arrives safely.

🐶 Exchanges
At this time, we do not offer direct exchanges. If you’d like a different size or item, please return the original and place a new order.

🚨 Damaged or Incorrect Orders
Received something damaged or not quite what you ordered?
Email us at infobarkandpurrshop24@gmail.com within 7 days of delivery, and we’ll fix it fast.